Enquiry: Trade Customer

Frequently Asked Questions

Looking for some help? We kindly encourage you to check out our FAQs page, where you may find a quick answer to your query. If you can't find the answer you are looking for, feel free to contact us directly using the links below. We're here to help.

See FAQs

I need help with:

Account Onboarding
Apply for a new trade account or track the status of an existing application.
Existing Order
For orders not yet dispatched. To add/edit/remove lines or get backorder information.
Damages, Defects & Returns
Courier damages, product defects, missing parcels, returns etc.
Product & Showroom Enquires
Product information such as data, stock availability and manufacturing details. Request a visit to our showroom.
Profile/Settings
Change your invoice/delivery address, fulfilment settings, or for help accessing our trade portal.
Other
I need help with something else.

My Order

Enquiry: Trade Customer

Frequently Asked Questions

I need help with: